General

Ordering:

  1. Before you purchase any items, please be sure they are suitable for your store. Please enquire beforehand if unsure.
  2. Files are usually available to download via a link in your order invoice.
  3. If there is no download link, it may have expired, in which case please contact us.
  4. Some files may be sent out manually to you, usually within 24 hours by email.
  5. If you are concerned you have not received your files, please check your spam filter.
  6. Ensure your email mailbox can accept large attachments, or you may experience a delay in receiving your files.

Refunds Policy:

Given the nature of open-source software, we do not generally offer refunds or credits. If you would like to request a refund or credit on a purchase, you should contact us.

There is no obligation to provide a refund or credit in situations like the following...

  1. You have changed your mind about an item
  2. You bought an item by mistake
  3. You do not have sufficient expertise to use the item

We want you to be completely satisfied with our products, so please contact us for support anytime and we will try to deal with any issues in a timely manner.

Installation:

  1. Install any mods or templates at your own risk, please make sensible backups. You can purchase installation services should you need them.
  2. Most mods or templates require at least basic PHP, Smarty, HTML or CSS knowledge and may require you to make file modifications.
  3. Some category menu mods may not suitable for stores with many hundreds of categories. Please enquire beforehand.
  4. Mods are not always supported when used with some third party mods or templates, or if your store is modified in an extreme or unconventional way. Please enquire beforehand.
  5. Should any mod or template not work for you, please get in touch and we will do our best to get it working for you.
  6. We cannot be held liable for any damage or loss sustained by installing our mods or templates.

Support:

  1. Contact us anytime for support using our contact form or support ticket system.

Updates:

  1. Mod and template updates are usually free when available, in some cases we may ask for a small fee.

Custom Work:

  1. All work is carried out to the highest standards. We always take code quality, speed, usability and SEO into consideration.
  2. For large jobs such as version upgrades, we usually work on a clone of your existing store, so an extra database may be required.
  3. We will only perform custom work once a thorough survey of your store / server has been completed.
  4. If you have a low spec / budget / shared server, we may decline the work entirely, or the work may taker longer to complete.
  5. For jobs over 8 hours, we require a 25% deposit to commence work.
  6. If for any reason we are unable to complete the work, we will refund your deposit.
  7. The remaining 75% must be paid immediately on completion / acceptance of the work.
  8. All work carries a 30 day warranty.

Miscellaneous:

  1. Prices and specifications of our products may change at any time.
  2. Products may be discontinued and removed from our catalogue at any time.


Terms & Conditions

Preamble: This Agreement, signed on Feb 13th, 2020 (hereinafter: Effective Date) governs the relationship between the purchaser, a Business Entity, (hereinafter: Licensee) and xcartmods.co.uk, (hereinafter: Licensor). This Agreement sets the terms, rights, restrictions and obligations on using the Licensor's software (hereinafter: The Software) created and owned by Licensor, as detailed herein.

License Grant: Licensor hereby grants Licensee a Personal, Non-assignable & non-transferable, Pepetual, Non-commercial, Including the rights to create but not distribute derivative works, Non-exclusive license, all with accordance with the terms set forth and other legal restrictions set forth in 3rd party software used while running Software.

Limited: Licensee may use Software for the purpose of:

  • Running Software on Licensee's Website(s) and Server(s];
  • Allowing 3rd Parties to run Software on Licensee's Website(s) and Server(s);
  • Publishing Software's output to Licensee and 3rd Parties;
  • Modify Software to suit Licensee's needs and specifications.

This license is granted perpetually, as long as you do not materially breach it.

Non Assignable & Non-Transferable: Licensee may not assign or transfer his rights and duties under this license.

Non-Commercial: Licensee may not use Software for commercial purposes. for the purpose of this license, commercial purposes means that a 3rd party has to pay in order to access Software or that the Website that runs Software is behind a paywall.

Including the Right to Create Derivative Works: Licensee may create derivative works based on Software, including amending Software's source code, modifying it, integrating it into a larger work or removing portions of Software, as long as no distribution of the derivative works is made.

With basic support & maintenance: Licensor shall provide the Licensee a basic level of support. Extended support may be available at additional cost to the Licensee.

Term & Termination: The Term of this license shall be until terminated. Licensor may terminate this Agreement, including Licensee's license in the case where Licensee:

  • exported The Software to any jurisdiction where licensor may not enforce his rights under this agreements in; or
  • Licensee was in breach of any of this license's terms and conditions and such breach was not cured, immediately upon notification; or
  • Licensee otherwise entered into any arrangement which caused Licensor to be unable to enforce his rights under this License; or
  • became insolvent or otherwise entered into any liquidation process

Payment: In consideration of the License granted, Licensee shall pay Licensor a fee, via Credit-Card, PayPal or any other mean which Licensor may deem adequate. Failure to perform payment shall construe as material breach of this Agreement.

Updates, Fixes and Upgrades: Licensor may provide Licensee, from time to time, with Updates, Fixes or Upgrades, as detailed herein and according to his sole discretion. Licensee hereby warrants to keep The Software up-to-date and install all relevant updates and fixes, and may, at his sole discretion, purchase upgrades, according to the rates set by Licensor. Licensor shall provide any update or Fix free of charge; however, nothing in this Agreement shall require Licensor to provide Updates or Fixes.

Updates & Fixes: for the purpose of this license, an update shall be a minor amendment in The Software, which may contain new features or minor improvements and shall be marked as a new sub-version number. For example, should Licensee purchase The Software under version 4.7.12.1, an update shall commence under number 4.7.12.2, 4.7.12.3, v.4.7.13.1 etc.

Upgrades: for the purpose of this license, an Upgrade shall be a material amendment in The Software, which contains new features and or major performance improvements and shall be marked as a new version number. For example, should Licensee purchase The Software under version 4.7.X, an upgrade shall commence under number 4.8.X.

Support: Software is provided with basic level of support, which can be provided via the support system and / or electronic mail and on regular business days and hours.

Extended Support: If extended support is required, that is outside of the boundaries of the basic level of support, we can provide the Licensee with a quote.

Support Exclusions: Under no circumstances will we support stores that are illegal, pornographic or stores that sell items of a dubious nature, including counterfeit goods, drugs, drug paraphernalia, weapons, firearms etc., whether they are legal in your jurisdiction or not.

Bug Notification: Licensee may provide Licensor of details regarding any bug, defect or failure in The Software promptly and with no delay from such event; Licensee shall comply with Licensor's request for information regarding bugs, defects or failures and furnish him with information, screenshots and try to reproduce such bugs, defects or failures.

Feature Request: Licensee may request additional features in Software, provided, however, that (i) Licensee shall waive any claim or right in such feature should feature be developed by Licensor; (ii) Licensee shall be prohibited from developing the feature, or disclose such feature request, or feature, to any 3rd party directly competing with Licensor or any 3rd party which may be, following the development of such feature, in direct competition with Licensor; (iii) Licensee warrants that feature does not infringe any 3rd party patent, trademark, trade-secret or any other intellectual property right; and (iv) Licensee developed, envisioned or created the feature solely by himself.

Liability: To the extent permitted under Law, The Software is provided under an AS-IS basis. Licensor shall never, and without any limit, be liable for any damage, cost, expense or any other payment incurred by Licensee as a result of Software's actions, failure, bugs and/or any other interaction between The Software and Licensee's end-equipment, computers, other software or any 3rd party, end-equipment, computer or services. Moreover, Licensor shall never be liable for any defect in source code written by Licensee when relying on The Software or using The Software's source code.

Warranty:

Intellectual Property: Licensor hereby warrants that The Software does not violate or infringe any 3rd party claims in regards to intellectual property, patents and/or trademarks and that to the best of its knowledge no legal action has been taken against it for any infringement or violation of any 3rd party intellectual property rights.

No-Warranty: The Software is provided without any warranty; Licensor hereby disclaims any warranty that The Software shall be error free, without defects or code which may cause damage to Licensee's computers or to Licensee, and that Software shall be functional. Licensee shall be solely liable to any damage, defect or loss incurred as a result of operating software and undertake the risks contained in running The Software on License's Server[s] and Website[s].

Prior Inspection: Licensee hereby states that he inspected The Software thoroughly and found it satisfactory and adequate to his needs, that it does not interfere with his regular operation and that it does meet the standards and scope of his computer systems and architecture. Licensee found that The Software interacts with his development, website and server environment and that it does not infringe any of End User License Agreement of any software Licensee may use in performing his services. Licensee hereby waives any claims regarding The Software's incompatibility, performance, results and features, and warrants that he inspected the The Software.

No Refunds: Licensee warrants that he inspected The Software and that it is adequate to his needs. Accordingly, as The Software is intangible goods, Licensee shall not be, ever, entitled to any refund, rebate, compensation or restitution for any reason whatsoever, even if The Software contains material flaws.

Indemnification: Licensee hereby warrants to hold Licensor harmless and indemnify Licensor for any lawsuit brought against it in regards to Licensee's use of The Software in means that violate, breach or otherwise circumvent this license, Licensor's intellectual property rights or Licensor's title in The Software. Licensor shall promptly notify Licensee in case of such legal action and request Licensee's consent prior to any settlement in relation to such lawsuit or claim.

Governing Law, Jurisdiction: Licensee hereby agrees not to initiate class-action lawsuits against Licensor in relation to this license and to compensate Licensor for any legal fees, cost or attorney fees should any claim brought by Licensee against Licensor be denied, in part or in full.

Security & Privacy: Any sensitive information provided to the Licensor is held securely in encrypted format. After any work is completed, the information is deleted. Any personal information provided, such as name, address and email address will never be shared with any third parties.