Terms & Conditions

Terms & Conditions


Ordering

  1. Before you purchase any items, please be sure they are suitable for your store. Please enquire beforehand if unsure.
  2. Order emails are checked frequently during office hours (Mon - Fri, 9am - 6pm GMT). Mods and templates are sent out manually as zip files, usually within 8 hours by email. On weekends you may experience a slight delay.
  3. Mods and templates will be sent to your order email address unless you request otherwise. If you are concerned you have not received your files, please check your spam/junk email filter.
  4. Ensure your email mailbox can accept large attachments, or you may experience a delay in receiving your files.

Refunds Policy

Given the nature of digital items, we do not generally offer refunds or credits. If you would like to request a refund or credit on a purchase, you should open a support ticket.

There is no obligation to provide a refund or credit in situations like the following...

  1. You have changed your mind about an item
  2. You bought an item by mistake
  3. You do not have sufficient expertise to use the item

We want you to be completely satisfied with our products, so please contact us for support anytime and we will try to deal with any issues in a timely manner.


Installation

  1. Install any mods or templates at your own risk, please make sensible backups. You can purchase installation services should you need them.
  2. Most mods or templates require basic-intermediate HTML and CSS knowledge and may require you to make PHP modifications.
  3. Some category menu mods may not suitable for stores with many hundreds of categories. Please enquire beforehand.
  4. Mods are not always supported when used with some third party mods or templates, or if your store is modified in an extreme or unconventional way. Please enquire beforehand.
  5. Some mods or templates are locked to a domain and may require an Ioncube loader.
  6. We cannot be held liable for any damage or loss sustained by installing our mods or templates.
  7. We will not install any of our products to stores that are 'adult' themed, pornographic, sell counterfiet goods, or are questionable in nature.

Support

  1. We will not support stores that are 'adult' themed, pornographic, sell counterfiet goods, or are questionable in nature.

Updates

  1. Mod and template updates are usually free when available, in some cases we may ask for a small fee.

Custom Work

  1. Our current custom work rate is $100 per hour.
  2. All work is carried out to the highest standards. We always take code quality, speed, usability and SEO into consideration.
  3. For large jobs such as version upgrades, we usually work on a clone of your existing store, so an extra database may be required.
  4. We will only perform custom work once a thorough survey of your store / server has been completed.
  5. If you have a low spec / budget / shared server, we may decline the work entirely, or the work may taker longer to complete.
  6. For jobs over 5 hours, we require a 20% deposit to commence work, which is fully refundable should we not be able to continue.
  7. The remaining 80% must be paid immediately on completion / acceptance of the work.
  8. All work carries a 30 day warranty, should any issues arise.

Privacy & Security

  1. Any access details you provide to us are held in the strictest confidence and deleted once we have completed the work.
  2. Personal details such as your email address are held in strict confidence and are not shared with any third parties.
  3. Our full Privacy Policy is available here.

Miscellaneous

  1. Prices and specifications of our products may change at any time.
  2. Products may be discontinued and removed from our catalogue at any time.