Frequently Asked Questions

Frequently Asked Questions


GENERAL

We are keeping a close eye on X-Cart v5.x and will start supporting / developing for it when it becomes a more mature / stable product. Many are sticking with X-Cart v4.x, due to the ease at which you can manage / customise it.

ORDERING

We accept PayPal and all major debit / credit cards. A PayPal account is not required to purchase.
Files are sent out manually by email, usually within 1-8 hours of ordering. On weekends there may be a slight delay, but we check orders regularly.

Given the nature of digital items, we do not generally offer refunds or credits. If you would like to request a refund or credit on a purchase, you should open a support ticket.

There is no obligation to provide a refund or credit in situations like the following...

  1. You have changed your mind about an item
  2. You bought an item by mistake
  3. You do not have sufficient expertise to use the item

We want you to be completely satisfied with our products, so please contact us for support anytime and we will try to deal with any issues in a timely manner.

SUPPORT